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What's New at the AHL


July 21, 2016

To our valued clients,

The University of Guelph will be migrating from our current email provider Zimbra, to Microsoft Office 365.  The migration will occur from July 22 6:00 pm until Monday morning, July 25.  In order to expedite the transition during this migration we will not be logging into AHL email .  If you need to contact the laboratory over the weekend, we ask that you do so by phone or fax.  The number to call is 519-824-4120 ext. 54530, to fax information please use 519-827-0961. Thank you for your understanding, and if you have any questions feel free to contact us.

Dr. Grant Maxie
Director, AHL

Dr. Jim Fairles

Client Services Veterinarian


July 14, 2016

"The Ontario Animal Health Network is starting a listserv for veterinarians who practice on, or wish to receive information on small flock poultry.  Veterinarians will receive pertinent notifications on disease outbreaks, small flock resources, and a forum to discuss small flock issues.  If you are interested in receiving this information, please email to be added to this free list." 


July 6, 2016

Subject: Possible Canada Post strike and Purolator shipping delays


To our valued clients,

Due to the possibility of a Canada Post strike Purolator is currently advising that they cannot guarantee express/next day delivery.   We are recommending that until the Canada Post issue is resolved, non-urgent cases be shipped Monday-Wednesday to avoid the possibility of specimens being held up over the weekend.   Weather is also a factor, and with the increased temperatures this week we are advising that you include extra ice packs to avoid any over-heating/spoiling of specimens. 

Please note your tracking numbers prior to shipping so that you can follow your package to ensure delivery has taken place, and advise us of any issues.

Thank you for your understanding in this matter, we will keep you posted on any updates that we receive from Purolator.



Dr. Grant Maxie

Dr. Jim Fairles


June 13, 2016

AHL has traditionally offered a prepaid overnight courier service for Ontario clients through Purolator Courier. The good news! This is NOT changing. The method that is used to do this however IS changing.

The prepaid collect AHL courier account number is being retired on June 30th 2016 and is being replaced by the use of Purolator Express Return Labels. We will now be using these return labels for all prepaid Purolator Courier packages that are destined for AHL. Please email  to order your Purolator Express Return Labels!


For more information please see Labnote 46


May 24, 2016

Sad news - Keith Harron, technical supervisor in the AHL Virology lab section died on May 20, 2016, after a short illness. Keith was well known, especially to many in the poultry and swine industries, and will be missed greatly. Keith is survived by his wife Maureen Harron, an AHL employee in the Histotechnology lab section. Our sincere sympathy goes out to Maureen and her family.



May 17, 2016 

To our valued clients:


The telephone number for AHL Kemptville, 613-258-8320 has been restored. 

We thank you for your patience.


For any questions or concerns, please feel free to contact us at:

519-824-4120 ext 54530


May 16, 2016

Effective May 11, 2016, the telephone extension numbers for AHL Kemptville will no longer be working.  A temporary phone number of 613 903 4162 has been set up and will be used for the next week/two.  Their fax number 613 258 8324 is still valid.
Once the temporary number is inactivated they can be reached at 613-258-8320.  We will keep you posted of any changes.
For any questions or concerns - please feel free to contact us at:
5198244120 ext 54530
Thank you for your understanding.


May 13, 2016

Overnight Prepaid Courier Services offered by AHL is continuing with Purolator Express Return Labels!

AHL has traditionally offered a prepaid overnight courier service for Ontario clients through Purolator Courier. The good news! This is NOT changing. The method that is used to do this however IS changing.

The prepaid collect AHL courier account number is being retired on June 30th 2016 and is being replaced by the use of Purolator Express Return Labels. We will now be using these return labels for all prepaid Purolator Courier packages that are destined for AHL. Please email  to order your Purolator Express Return Labels!

See Labnote 46 on our website. 


May 2, 2016

To our valued clients:

Its May 1st again and with that comes our updated AHL Fee Schedule and User’s Guide.

Regular clients should have received a hard copy in the mail. If you require more, please email ( or call with your requirements.

There are some small inflationary fee changes for 2016-2017.

In both the hard copy version and the online version of the Fee Schedule, we have expanded columns to add more information.

The Fee Schedule can be accessed online in two ways - directly on the web at  (fees are available with a user name and password - please email ) or, if you have online access to results and/or electronic submissions, you can access it from the AHL Fee Schedule button through our lab management software.

The User’s Guide is now more accessible online and is broken down by headings in html format.

Also, hotlinks are now available in the Fee Schedule and User’s Guide to access more information about testing (LabNotes , newsletters, etc.)

We will continue to strive to make the website more mobile friendly throughout the year. 


March 24, 2016

To all our clients - have a great Easter weekend!

Friday - AHL Guelph Specimen room is open for receiving of submissions and emergency post mortems.  Saturday is a normal Saturday at AHL Guelph with limited testing (Clin Path and BacT) and emergency post mortems. Sunday is normal Sunday service at AHL Guelph with submission drop off and emergency PM service. AHL is back to business as usual on Monday. 

AHL Kemptville is closed March 25-27 but postmortem submissions can be dropped off in the truck bay cooler. 


February 29, 2016

Make sure your samples arrive safely, and in style!  Check our our AHL/OAHN YouTube channel, featuring videos on packaging and preparing samples.

There are currently 7 vidoes (all under 2 minutes) for you and your staff to learn from.  


February 29, 2016

Our March 2016 newsletter is now available online. Please find it in our Publications section.


February 3, 2016

The AHL User's Guide has been converted to html and is now available directly online to clients!
There is a wealth of information in this document to aid in getting the most out of your laboratory submissions.
please check it out.   
AHL User's Guide


Animal Health Laboratory | Laboratory Services | University of Guelph
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